Privacy Policy

Introduction

Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and contact details you provide when registering or contacting us.
• Usage Data: Information about how you interact with our website, including pages visited and time spent.
• Device Information: Details about the device you use to access our services, such as IP address, browser type, and operating system.
• Creative Inputs and Outputs: Product images, selling points, generation settings, generated videos, and associated project metadata.
• Billing Records: Plan, payment status, credit ledger, refunds, and transaction identifiers. Payment card details are handled by our payment provider and are not stored by Kling5.

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To provide customer support
• To gather analysis or valuable information to improve our services
• To monitor the usage of our services
• To detect, prevent, and address technical issues

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We use service providers for hosting, authentication, email, payments, object storage, and AI video generation. We send each provider only the information needed to perform its role. AI generation providers may receive your creative inputs and an internal end-user identifier. Our current provider list and material changes will be disclosed through our service documentation or subprocessors notice.

Storage, Retention, and Deletion

Projects are private by default. Access checks are applied before project and asset records are returned. Retention depends on the active plan and legal obligations. You may request account deletion from Settings or contact support. We may retain limited billing, fraud-prevention, security, and dispute records where required by law.

Your Choices

You may access or correct account information, cancel a subscription, delete your account, and object to optional marketing communications. Requests may be sent to support@kling5.space. Applicable law may provide additional rights.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us or email support@kling5.space.